ORDER CANCELLATIONS & MODIFICATIONS
Pre-Shipment Adjustments: To ensure rapid dispatch, accepted orders are immediately placed into the fulfillment queue at our California 3PL facility. If you notice an error in your shipping address or order contents, you must contact support within one (1) hour of payment.
Fulfillment Queue Lock: Once an order has shifted into the processing and packing state, no modifications, data changes, or cancellations can be executed. This applies even if the customer has requested a change within an hour of ordering.
Address Change Fees: Any address modifications requested within the permitted pre-shipment window may be subject to an administrative processing fee to halt automated logistics pipelines.